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Legal

Privacy Policy

Last updated: March 11, 2026

This Privacy Policy explains how SiteHair collects, uses, stores, and shares personal information when you visit our website, create an account, book an appointment, subscribe to a paid plan, or use our salon software platform and related services.

Scope

This policy applies to information processed through:

  • the SiteHair marketing website
  • customer-facing booking flows
  • the SiteHair web application used by salons and their staff
  • support, billing, onboarding, and other business communications

If a salon uses SiteHair to collect information from its own clients, that salon remains responsible for its relationship with those clients. In that context, SiteHair generally acts as a service provider or data processor on the salon's behalf.

Information We Collect

Information you provide directly

We collect information you choose to provide, including when you:

  • create or manage a SiteHair account
  • create or join an organization
  • request a demo or contact support
  • subscribe to a plan or purchase credits
  • use booking, POS, payroll, loyalty, messaging, or e-invoicing features

Depending on how you use the service, this may include:

  • name, email address, phone number, and business details
  • organization, branch, and staff information
  • customer and appointment details entered by a salon
  • billing details, invoices, and transaction records
  • messages, files, or other content submitted through the platform

Information collected automatically

When you use SiteHair, we may automatically collect:

  • log data such as IP address, browser type, device type, pages viewed, and timestamps
  • product usage information and diagnostics
  • cookie, local storage, and similar identifiers used for login state, interface preferences, and consent choices
  • analytics information provided through our website tooling

Information from third parties

We may receive information from service providers that help us operate SiteHair, such as:

  • payment and billing providers including Stripe
  • authentication and account security providers
  • hosting, infrastructure, analytics, monitoring, and email delivery providers

How We Use Information

We use personal information to:

  • provide, maintain, secure, and improve SiteHair
  • create and manage accounts, organizations, and permissions
  • process subscriptions, payments, invoices, refunds, and fraud checks
  • enable appointment booking, POS, payroll, loyalty, communications, and e-invoicing workflows
  • send transactional emails, product notices, security alerts, and support responses
  • monitor performance, troubleshoot issues, and prevent abuse
  • comply with legal, accounting, tax, and regulatory obligations
  • enforce our terms, policies, and contractual rights

We may also use aggregated or de-identified information for analytics, reporting, and product improvement.

Legal Bases

Where applicable, we process personal information on one or more of the following bases:

  • performance of a contract
  • legitimate interests in operating and protecting our business
  • compliance with legal obligations
  • consent, where consent is required

How We Share Information

We do not sell personal information. We may share information:

  • with vendors and subprocessors that help us operate SiteHair
  • with payment providers to process transactions
  • with infrastructure, analytics, support, email, and security providers
  • with a salon organization and its authorized users when they control the relevant customer or staff records
  • when required by law, regulation, court order, or lawful government request
  • in connection with a merger, financing, acquisition, reorganization, or sale of assets
  • with your direction or consent

Data Retention

We retain information for as long as reasonably necessary to provide the service, maintain business and financial records, resolve disputes, enforce agreements, and satisfy legal obligations. Retention periods vary depending on the type of information, the organization account settings, and applicable law.

International Data Transfers

SiteHair may process and store information in countries other than your own. When required, we use appropriate safeguards for cross-border transfers.

Security

We use reasonable technical, administrative, and organizational measures to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

Depending on your location and relationship with SiteHair, you may have rights to:

  • access personal information
  • correct inaccurate information
  • request deletion
  • object to or restrict certain processing
  • request data portability
  • withdraw consent where processing is based on consent

Account owners and salon organizations can also update or remove certain information directly from the platform. To exercise privacy rights, contact us using the details below.

Children's Privacy

SiteHair is not directed to children, and we do not knowingly collect personal information directly from children without appropriate authorization.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the revised version here and update the "Last updated" date above.

Contact Us

If you have questions about this Privacy Policy or privacy requests, contact:

SiteHair

Email: hello@sitehair.com

Phone: +60 3-0000 0000

Address: Kuala Lumpur, Malaysia