Get in touch
Questions about pricing, features or enterprise plans? Our team is ready to help.
SiteHair supports Malaysian hair salons with tiered stylist commission, POS checkout, bookings, WhatsApp reminders, and MyInvois e-invoicing. Use this form for demo requests, onboarding questions, billing help, or partnership inquiries. We typically reply within one business day (Malaysia time). Existing customers can also sign in and message support from the dashboard.
Common questions
- How fast do you reply?
- We aim for one business day during Malaysia hours. Demo and onboarding requests get priority so you can evaluate tiered commission and POS checkout with your real service menu.
- Can I book a product walkthrough?
- Yes. Mention your chair count, stylist commission tiers, and whether you need MyInvois on completed sales—we tailor the walkthrough to hair salons, not generic beauty booking.
- Do you support existing customers on this form?
- Billing and support questions are welcome. Signed-in customers can also message support from the dashboard; include your salon name so we route you quickly.
- Is SiteHair only for hair salons?
- We focus on Malaysian hair salons with multiple stylists, assistants, packages, and commission tiers—not nail spas or mixed beauty chains.
Let's talk
Drop us a message. We typically respond within 24 hours on business days.
Contact details
Questions & Answers
What to include in your message
For demo requests, tell us your chair count, how many stylists earn tiered commission, whether assistants share service lines, and if you sell retail or packages at checkout. We tailor walkthroughs to hair salons—not generic beauty booking flows.
For support or billing, include your salon name and the workflow you need help with: POS checkout, commission period lock, WhatsApp reminder templates, or MyInvois status on completed tickets. Signed-in customers can also message support from the dashboard.
We reply within one Malaysia business day for most inquiries. Enterprise or multi-branch roll-outs can request a longer onboarding session covering branch permissions, commission plan copy, and payroll export formats.
For pricing questions, include how many active stylists earn commission, whether you need multi-branch reporting, and if MyInvois from POS is required this quarter. That helps us quote the right plan without a generic beauty-centre package.
Partnership or press inquiries are welcome too—please include your audience and timeline. We prioritise Malaysian hair salon operators, but we also work with accountants and consultants who support salon payroll and LHDN e-invoice roll-outs.
Demo requests are fastest when you include a sample commission rule—for example stylist A earns 10% until RM10k personal sales then 15%, with assistants on a 50/50 service split. We configure the walkthrough around that structure instead of a generic menu.
Existing customers with billing or access questions should sign in first so support can see your organization context. For urgent payroll lock issues before a payout date, mention your lock deadline in the message subject so we can prioritise the queue.